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Our site has been hosted by our ISP PlusNet since inception. On or around the second week in February 2011 PlusNet's web serving developed a fault that affected all web sites using SSI (server side includes). This fault manifested itself by the user being prompted to download web page files rather than seeing the web site as intended.
After reporting this problem no response was received for two days and so we made the move to a dedicated web host. We had been thinking of registering www.ardenbrook.co.uk for some time, and this proved to be the catalyst that finally pushed us to do it.